Project · MightyPixel
Packard Bell
For Packard Bell, we developed a PHP and MySQL web-based system to follow each product across its operational lifecycle: from sales order through support, warranty, refurbishment or replacement.
The software connected different processes and statuses, giving service teams one operational view.
ClientPackard Bell
The context
Packard Bell needed to follow the post-sales product lifecycle from the original order through support, warranty and any refurbishment or replacement processes.
The intervention
MightyPixel developed a PHP and MySQL web system connecting headquarters, call centres and large retailers. Each case moved through defined states, keeping every step of the operational lifecycle traceable.
Project elements
- PHP and MySQL web platform
- Coordination between headquarters, call centres and retailers
- Tracking of sales, support, warranty and replacement
Technologies and platforms
- PHP
- MySQL
- Web-based system
- Central-office, call-centre and sales-user access